AB
Anna B
1 reviews | Active since Oct 2019
05 Oct 2021, 11:00
BULLING AND ACCOUNTING MESS
Vodacom and their billing department, statements and payments need qualified people there not sitting in a bubble. they must get out and assist people with issues. they always refer to the SYSTEM, but the system is human driven. I am at the end off my tether with them as they can just cut you off and you speak to call centre agents and amazing how many people do not have jobs and then how many uneducated people do have just to pass the bug.
Us as SOUTH AFRICANS are getting sick off this. Dealing with people that has half a brain.
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Vodacom's replyOfficial
05 Oct 2021, 11:15Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply05 Oct 2021, 11:15
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Anna B's updateReviewer Update
05 Oct 2021, 13:49Well get someone to speak to me...... i am even available to go to your closed offices. this is pathetic. do not give me this nonsense. I had a stroke in your INCREDIBLE shop and they told my children i fell asleep and 2.5 hours later the paramedics carried me out. HAD ENOUGH
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Anna B's update05 Oct 2021, 13:49
Reviewer Update
Well get someone to speak to me...... i am even available to go to your closed offices. this is pathetic. do not give me this nonsense. I had a stroke in your INCREDIBLE shop and they told my children i fell asleep and 2.5 hours later the paramedics carried me out. HAD ENOUGH