Bullies who violate the CPA

<p>I was half a month in arrears for my November payment. On 14 November I received a notification that if my account would not be settled withn 7 days, I would be permanently diconnected. I run a business which is struggling at the moment and I was trying my best to draw payments out of clients in order to settle my own account. On 15 November an incredibly rude consultant of yours phoned me. He asked for my personal details such as ID number and I asked him to please email me instead. He refused to handle my case via email and told me to phone vodacom. I am situated in an area with such poor Vodacom signal. I told him I was not interested in trying to talk to people via phonecalls and that it is within my consumer rights to handle it via email. He got nasty and told me that he was going to permanently suspend my account the next day so it is in my interest to give him my personal details via phone. At this point I swore. Your consultant then proceeded to tell me that my language would not be tolerated. But he was the one forcing a phonecall on me when from the first moment I said I wanted to handle it via email. I have only had bad experiences with vodacom up until now. The phone they gave me with the contract is malfunctioning and the bad signal is making it impossible to have any constructive phonecalls. On 17 November I managed to make a payment for the outstanding amount. On 16 November Vodacom however apparently "permanently suspended" my account. This is incredibly unreasonable as your notice specified I had 7 days. Your consultants are rude and lazy. I hae been a loyal Vodacom customer for the last 10 years, and I have had various contracts running at a time. You clearly do not care for me as a client. I expect an email from you guys in the next 7 days, which not only rectifies this wrong-doing but also reimburses me for the damages I occured from not having access to the airtime I have been paying for. I want the phone replaced with a functioning one. I also want damages compensated from bad signals and dropped phone calls which caused me to lose business. If I do not receive adequate email response within 7 days, I will consult the consumer protection bodies and I will report this to every available media outlet. You are spiteful bullies.</p>