BUL**** VODACOM CUSTOMER

We have had numerous problems with the accounts department of VODACOM.

We have a contract with them with 4 different numbers -2 active phones on which calls are made and 2 numbers that are used for iPAD- NO CALLS and set data-which has never given any problems and a last number which is used for internet access only with a huge amount of data which we hardly ever use in full..However.... the last two months has been a big scare as this data disappears as if running down a drain with subsequent enormous amounts which now according to VODACOM is in arrears????????? we immediately went to a VODACOm outlet for assistance with a VODACOM agent on line- a very rude very unhelpful very bad attitude agent- who immediately stated that we are in the wrong- that we must pay up or else all lines will be suspended - which they duly did although proof was given that the data usage was not on our side and that clearly the data was either hacked by someone or ****** or both. We even closed down the data number to prove that it was not being used and even then the data disappeared!!!!!!!!When we asked whether they could put a log on the faulty data line and keep our paid up other numbers active they were extremely rude and insisted we pay the exorbitant outstanding amount and only then will they lift suspension. The first time in December we did to comply with the hope that the problem be resolved only to find that the inactive line had data usage double the amount we signed up for!!!!!! with an even bigger outstanding amount which they again insisted we pay for - our other lines fully paid for ontime every single month without fail- but they still suspend our numbers!!!!!!! We are however not the on;y clients with the exact same problem and we all have been bul**** beyond measure although we all went to drastic measures to assist in resolving the problem. we have begged cajoled comp**** but to no avail. The problem is shrugged away and we feel *********ed , frustrated and bul****.

PLEASE HELP!!!!!!!!!!!!!!!!!