RC
Ruoall C

1 reviews | Active since Feb 2011

08 Oct 2019, 11:29

Bul**** into taking a "special" contract!!

Sigh... Where do I even start with this pathetic excuse for a service provider?! This probably isn't a new thing, but phoning a client, telling them "you've been chosen out of 10 people for a special deal" is BEYOND pathetic. This company not only rips people off with their exorbitant (Google it) rates, but also through lying to unsuspecting clients. Bullying clients into signing up for new contracts are we? Then when you try to cancel it, every single call center agent sounds like they have an education level of grade 2, with an attitude that resembles that of someone who feels they owe you something. Elizabeth Mopedi, I am referring to you, Miss "Supervisor". Again, PATHETIC. Further to that, when asked about the particular contract and what "special" laptop it comes with, I am told "a Mecer". That's it. A name. Nothing else. No specs, nothing, because "eh, sorry sir... I don't know". Lovely. No wonder 90% of the ratings on here for this company is 1 out of 5. My goodness, even their NPS score is a NEGATIVE (-83) number. Sounds about right if you ask me. To whom it may concern... here is the order number I want cancelled with immediate effect: ***. In future, keep your ****ty "special" contracts for yourself.

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Replies (2)
Vodacom
Vodacom's reply08 Oct 2019, 13:52
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
Vodacom
Vodacom's reply25 Oct 2019, 09:44
Official
Dear Customer 

Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance.