NL
Noko L

1 reviews | Active since Nov 2020

03 Nov 2020, 17:46

Bul**** by Vodacom: subscriber collection

I was on prepaid from 2007 until I took a two-year contract with Vodacom in 2017. When the contract ended, Vodacom stopped the debit order and notified me. However, they continued to credit my account with airtime. When I received an SMS to say I was in arrears I immediately contacted Vodacom to tell them, my contract had ended and i did not understand why my I am being recharged. Now my family and friends are harassed with SMSes that claim legal action against me. I would like the following: A signed contract. Recordings of the call I made after I received the first sms claiming I was in arrears. In addition, all recordings pertaining to this matter. Most imprtantly i want the matter resolved

0
Replies (3)
Vodacom
Vodacom's reply04 Nov 2020, 07:14
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
NL
Noko L's update05 Nov 2020, 08:32
Reviewer Update
why are contacts are being harassed with messeges regarding legal action again me. this is definately not lawful. Can vodacom tell me why Masinga Jacobs Burnard and Associates are harassing my contacts?
NL
Noko L's update11 Jan 2021, 11:59
Reviewer Update
My credit profile remains tarnished. The credit bereau hasn't received any communication from you and I have been following up with you and No feedback from your end.
I will give you 3 working days to respond.

Regards