LvdZ
Linda van der Zon

1 reviews | Active since Feb 2015

10 Nov 2015, 19:19

BUL**** by Vodacom for their own incompetence

Vodacom began taking large amounts from my bank account to the degree that they were causing my bank account to bounce. The agreement I had with them was to take R149 per month for my 2Gs daytime, 2Gs night time contract. I asked them to stop, they refused and continued to bill me long after I had stopped using them since they were clearly not honouring the contract. They have never responded to my complaint on hellopeter, but instead send threatening text messages saying that I owe them upward of R9000!<br> When I call the law firm sending out these messages, the phone is answered by someone who clearly by the sound in the background is either at home or working in a nursery school.<br> I do not appreciate these threats, and would like them to cease. I do not owe Vodacom money. Indeed they owe me, and continue to take up my time and to be a stressful element in my life. <br> No resolution forthcoming or any acknowledgement of their faults, they are just trying to get money out of someone who has none to give and owes nothing.

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Replies (1)
Vodacom
Vodacom's reply10 Nov 2015, 20:22
Official
Hello vanderzon,

Thank you making us aware of your complaint

Please note that a consultant will make contact with you in due course to assist with your billing query.

Regards

Consumer Website Team