Bul****

I have never been bul**** like this by service provider in my life. So I was unable to answer the \which package are u on\" security question and I explained to Dexter that the reason I'm not getting it right is that I don't receive my statements from vodacom anymore and this has been an issue since 2013. I told him that I have called vodacom tons of times to complain about this and this still remains unresolved. I even suggested that they send them to my physical address but still - nothing. Therefore I don't have a few of that information. He really sounded disinterested and never showed willingness to help. I requested that he escalates my issue. He did however, the assistant manager was also as bad. She told me that this is the information I should know off by heart, it's my responsibility to inform vodacom of issues, is it the first time I'm calling vodacom, bla bla blaand I had already done so but no she never took time to understand my issue. She was just waiting to fire off responses based on what her baby told her."