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GV
Gideon V

1 reviews | Active since Jan 2018

03 Jan 2022, 10:38

BULLDUST AND NO HELP!

So at the start of the pandemic I called Vodacom to change banking details as a business I was asked to send a letter, I did 3months later same thing this was done about 10times in the meantime I was paying in cash just to keep my line active. In December my line was put off before of all the failure to collect eft charges I have been fighting with Vodacom since the 9th December Rumani told me my dispute was logged this morning when I called to follow up guess what NOTHING WAS LOGGED! this is the service we get from a ****ty Vodacom!!! After 20years!!! I want my money back.

0
Replies (3)
Vodacom
Vodacom's reply03 Jan 2022, 11:05
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
GV
Gideon V's update18 Jan 2022, 10:17
Reviewer Update
so after asking time after time for THIS LADY'S manager to call me Allen Mphatsoe Team Leader: EBU Back Office Merchants Vodacom Business Unit
has come back to me with NO RESPONSE!!!

I have asked for a credit as the error lays on YOUR SIDE AS VODACOM!
still, nothing, if we must go to court then let's do that so I can sue you guys.

I expect to hear from you today still

GV
Gideon V's update18 Jan 2022, 14:54
Reviewer Update
Thwala, NombuleloC2 General
Should also be fired!

I am awaiting your response as VODACOM and this is urgent!!!!
Get your senior management to contact me ASAP