1 reviews | Active since Oct 2017
Bull**** service from Vodacom cancellations
Absolute bull**** service. I phoned end of July to cancel 2 data packages/number that I am paying for but I am not using it anymore and haven't used it for month. The lady I spoke to said both numbers will be cancelled at the end of August, so I will still be debited for August, which is fine... End of August comes, I see the money went off my account so I phoned 082 135 again to confirm that those 2 numbers are cancelled and that I will not be billed again for them in September.. That lady confirmed that I will NOT be billed again for those numbers end of September, gave me a reference number, *** . Friday, 09 September, I receive a statement from Vodacom via email showing I am billed again for those 2 numbers. I phoned 082 135 again, spoke to a Mohamed and he confirmed that he can see it was suppose to be canceled but someone at vodacom didn't do their job properly. Mohamed said he will cancel the 2 numbers and request his manager for a service request or something to revert the billing of the 2 numbers for end of September, he will phone me Monday 12 September, 09:00 to confirm this... No calls received. So I phoned again, spoke to a line manger, Caitlyn or Catherine. She said she will listen to the calls and confirm what happend. Still waiting... I will pay the bill end of September, I will destroy all my devices and sim cards from Vodacom. Sort out your **** service.
Ref numbers: *** *** *** *** ***
Once again I receive no service from you at all. 24hours later, and you line manager I spoke to yesterday still has not called me back, "I promise before the end of the day" bull****. Also, your reply above doesn't mean ****, nobody phoned me yesterday or today.
I give you, Vodacom, till 4pm TODAY, 13 September 2022 to get your **** together, give me an answer to why I am paying for something that I cancelled 2 months ago or I am cancelling my main vodacom contract also, I will gladly pay the early cancellation penalty just to get the hell away from Vodacom.
You are now in breach of contract, not me, you are *****ing my money, not me. Vodacom always happy and eager to take money, but never deliver a service.
Again, you have till 4pm today.
Once again I receive no service from you at all. 24hours later, and you line manager I spoke to yesterday still has not called me back, "I promise before the end of the day" bull****. Also, your reply above doesn't mean ****, nobody phoned me yesterday or today.
I give you, Vodacom, till 4pm TODAY, 13 September 2022 to get your **** together, give me an answer to why I am paying for something that I cancelled 2 months ago or I am cancelling my main vodacom contract also, I will gladly pay the early cancellation penalty just to get the hell away from Vodacom.
You are now in breach of contract, not me, you are *****ing my money, not me. Vodacom always happy and eager to take money, but never deliver a service.
Again, you have till 4pm today.
I got my early cancellation quote for my main Vodacom contract. I will pay that R3700 gladly over to Vodacom, then you all can take that money and shove it so deep up that you can taste it in your mouth.
**** you Vodacom, you just lost a client of 20 years.
I got my early cancellation quote for my main Vodacom contract. I will pay that R3700 gladly over to Vodacom, then you all can take that money and shove it so deep up that you can taste it in your mouth.
**** you Vodacom, you just lost a client of 20 years.