Bull**** service from VODACOM!!!

As per my understanding in my current active mobile contract, i am to receive the value of X GB's data per month. From the first of July to-date on my mobile i can see that only X Gb's had been used, X GB's just dissipated.

I then called the contact center requesting a data usage report from the 01/07/2019 to date, of which the team leader had sent after i needed to argue with an *********** agent telling me to use my phone as they cannot supply me with the report.

To add to my frustration, i had just received my itimised billing report (for the month of June 2019) that does not validate my request, i now have to pay an additional R14.00 for a report,however as stated before, IT IS NOT THE REPORT I NEEDED TO SEE.

I need this issue to be addressed a.s.a.p as i need to understand what happened to the X GB's of data i am entitled to, prior to me addressing the issue with the ombudsman to assist in getting my contract cancelled, and just to add, that would be the cancellation of 3 of the contracts i have with VODACOM!!!