Bull **** service

I'm seriously disappointed and dissatisfied with the service that I've been getting from vodacom this this last two months and if i could i would not encourage anyone not even my enemy to do business with vodacom

Since June first I've been trying to get them to come and fetch this package that's been laying here for a month after we found out that vodacom made a mess with the whole upgrade and upgraded the wrong line when we phoned vodacom on the first we were informed that the decice will need to be collected for them to start the reversal so the right line can be upgraded and apparently they put through a collection request and the send RAM to the wrong person the account holder of the contract at vodacom supp**** RAM with my address and we were informed that it will be collected in 3-7 business days and nothing came to pass so when i phoned vodacom on 15 June i was informed that the collection request for June 1st was not sent through for processing it only remained a query so with that information I asked the vodacom agent to put through another collection request for me which she did and I was informed that RAM will be contacting me on the Wednesday 17 of June due to the 16th being YOUTH DAY i waited for RAM to contact me regarding the collection and nothing happened.

Monday June 22nd i contacted vodacom again to which we were informed that we were passed our 14 day return and i explain to the gentleman (named keith) who help me that day that the problem wasn't with us the problem was vodacom they didn't do they jobs correctly and now we must pay for the **** show they are currently running over there he said he will look into and then escalate the matter and by now this matter has been escalated 3 times to no positive outcome

3 days later i phoned vodacom after sales department again where i was helped by a lady name Prudence who told me she will escalate the matter to and come back to me in an hour an hour went by she phoned back and informed me that her team leader is busy with the matter and she will phone me back to which i rep**** to with a polite it's all good

Next day no call so i decided to call vodacom after sales myself and the lady who answered said she sent Prudence an email with the details i gave her so she can phone me back.......

2 after that i due to no contact from vodacom i decided to call them again and a lady escalate the problem again (how high is the query by this time with 6 escalations at this point) because its unfair towards us to have waited for a month to get this thing collected (her words)

So a day went by after i contacted vodacom which was Monday 6th July.... RAM contacted the account holder on Wednesday 8th of July @09:00 to inform him that that they will be collecting the parcel at this time I'm on my way to joburg cbd and theres no one at home to hand them the device because non of us knew that they will be collected the device on Wednesday as they contacted us on the day that they were going to collect i was in joburg cbd and my mother was in town at the back the account holder give me the contact number of the driver for RAM i phoned him and he said they will most definitely come and collect the next day which is Thursday 9th July they also didn't show i contacted RAM customer care i was informed I will need a REF number for them to track the collection and see ehats happening with the collection which according to them vodacom needs to apply me with i phoned vodacom to get this REF number i was informed that they don't receive reference numbers for collections anymore its only the back office who deals with the collections who has the reference but no one transfer me to them so at this point I'm ****ed up and angry as **** and today Friday 10 July still waiting for this damn package to get collected

If I'm correct this is an infringement on my consumer rights coz they bill us for a decice thats not in use so what do i do with vodacom now