JM
Jabulile M

1 reviews | Active since Nov 2019

25 Mar 2022, 10:23

Bull**** Service

Very bad service Vodacom again I bought pick n pay vouchers using vodabucks, added vouchers to cart and put in my details , just when it was supposed to take me to add my bank details it gave an error. When I check my 240 vodabucks are gone and its not the first time experiencing such trauma. its either that or you complete goals and never receive vodabucks for goals completed which is becoming a norm also. I'm absolutely mad every time I am calling or sending texts to messenger for the same bull****, its really annoying. Sad part is you cant even speak to a consultant when we dial 082 135 you put me through to a retarded bot TOBI that cant understand anything you people are a disgrace. Sort this nonsense out, I can't be typing to vodacom everyday for same issues, it means you are failing as a company. The number in question is *** prepaid. order number ***

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Replies (1)
Vodacom
Vodacom's reply25 Mar 2022, 11:01
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team