PK
Precious K

1 reviews | Active since Feb 2012

03 Apr 2023, 17:39

Bull**** service

I am ****ed with Vodacom. I cancelled mg contract with Vodacom last year. Paid all what was due to them and yet today, I get a phonecall ftom Vodacom telli g me that I owe an amount +-R200. This is utter bull****, because my contract was due for upgrade in June last year and I advised Vodacom that I had no interest im renewing and proceeded to.change my no to.a prepaid number.

Now this year, as in today, I get a very rude consultant calling me to tell me Im being handed over for an account that I cancelled!!! What bull**** is Vodacom tfying to pull.

Furthermore, you need to train your staff properly, as to how to deal with clients!!! Between vodacom and imcorrectly filed paperwork and their rude callcentre agents, you will never catch me dead at a Vodacom store. My friends or family.eitjer. id rather stick with MTN

0
Replies (2)
Vodacom
Vodacom's reply04 Apr 2023, 07:49
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via WhatsApp to request your personal details.  Regards,  Vodacom Consumer Website Team 
PK
Precious K's update04 Apr 2023, 14:58
Reviewer Update
I don't want some bull being fed to me by one of your consultants. I want to know how it is that a contract that was cancelled last year is still showing as active on your books. I was called by a Vodacom consultant and clearly there is ****ming by Vodacom happening, because this contract was closed. Check Account number: NM029167-9
Cellular number: ***
Invoice number: H2-11MYF6

This was closed. Why in the collosal **** would I now be owing Vodacom anything? Bull****!!!! Nx!