WM
Wendy M

1 reviews | Active since Dec 2020

21 Dec 2020, 13:46

Bull**** service

I'm so gatvol! I placed my fibre order on the 29th of October, it's almost a month and I still have no Internet connection. I've been calling, emailing, inboxing on Facebook and Twitter. All I get is we've escalated the team will contact you. A bunch of *********** imbisils. I'm going to pay every single month, I shouldn't be begging you guys for my installation. How long should a person wait? Someone came here on the 10th and left with my router saying there's no connection to the unit, another team will come. He didn't even bother arranging that. I spoke to so many people and not even one of them is helping to resolve this. Worst of all is I have to be the one calling. No one has taken 2min to give me a call. Vodacom sucks!I mean a while ****** month really??? I paid for showmax that I can't even watch this month. It will probably take 2min for that guy to come do what he needs to do here. I have a fibre cable inside the unit.what happened outside can't take that long to fix. Ugh ****kkkkk

0
Replies (2)
Vodacom
Vodacom's reply21 Dec 2020, 14:12
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
WM
Wendy M's update22 Dec 2020, 11:52
Reviewer Update
And as usual no one called me. I get the same thing across all platforms. "Someone will call you" gosh!!! I've never been so annoyed! I just have to cancel my order **** this