LC
Luthando C
1 reviews | Active since Jun 2019
20 Sept 2019, 18:53
Bull**** Customer Service
Went into the Vodacom Store in Vangate mall to do a sim swap, the lady who assisted me was busy on her phone dont know doing what and she had the time of her life on her phone, waited prolly 20 minutes for the sim swap to be actioned, paid R20 for the damn sim card she told me it would take 24 hours for sim swap to be completed, after having to ask her twice, now its been 37 hours and Sim card still stating emergency calls, i waisted 2 days of my life on Stupid Vodacom
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Replies (2)
Vodacom's replyOfficial
21 Sept 2019, 12:00Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply21 Sept 2019, 12:00
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's replyOfficial
27 Sept 2019, 11:18Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Regards,
Consumer Website Team
Vodacom's reply27 Sept 2019, 11:18
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Regards,
Consumer Website Team