NC
Nish C

1 reviews | Active since Jan 2021

27 Oct 2025, 08:02

Bull**** contract with bull**** speed

*** speed and single even after upgrading, from 30MBPS i should be getting im getting less than 1MBPs download and less than 2MBPS upload, on a 5G router... my phone is faster as a hot spot, please just give me what im paying for.. o and your service sucks you can never get hold of anyone nor does anyone reply, and your BOT (TOBI) need to go to school his very limited... if you cant get with the technology go back to paper and emails...

just sort my **** out please, o and i logged a query at your Clearwater branch, we logged a call online with one of your guys and he call support...

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Replies (11)
NC
Nish C's update27 Oct 2025, 10:52
Reviewer Update
So wonderful service, 3 hours later no response .. amazing ...
Vodacom
Vodacom's reply27 Oct 2025, 10:58
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
NC
Nish C's update27 Oct 2025, 14:48
Reviewer Update
Thanks 4 hours still waiting ...
i guess i'll continue to wait... Maybe its a vodacom signal issue , maybe try Cell C...
NC
Nish C's update28 Oct 2025, 07:45
Reviewer Update
24Hr still waiting for someone to contact me...
lets not waste each others time because certainly customer service means jack **** to you, as you guys making way to much money to worry about a few small contracts ... get some to call me so i can cancel my contracts and move of with life.
NC
Nish C's update04 Nov 2025, 21:03
Reviewer Update
i have seen some improvement in the download speed but it hasn't been stable. my upload speed still hasn't changed (average on 2MBPS )
please can the team relook at this, i can manage with the download speed for now but upload needs to be better still getting average around 2MBPS

Vodacom
Vodacom's reply20 Nov 2025, 10:29
Official
 Dear Customer, 


Thank you for making us aware of your complaint. 


Kindly be advised that a consultant will make contact with you in due course to assist with your query. 


***Please note*** Beware of phishing ****s. 


Vodacom will not contact you via WhatsApp to request your personal details 


Regards, 

Vodacom Consumer Website Team 
NC
Nish C's update12 Jun 2026, 10:51
Reviewer Update
Please sort my network out, its keeps dropping , please see previous escalations ...
and emails send to *** and ***
NC
Nish C's update12 Jun 2026, 15:53
Reviewer Update
seems like every time i escalate my network gets worse...

since i send this request my network went 7 times down...

Seriously.......

maybe just cancel my contract let me go else where
NC
Nish C's update24 Jun 2026, 09:34
Reviewer Update
Network still dropping its dropped 4 times since this morning and its only 9:30am..
i have escalated this matter to customer care and no replies, i also taken this up with ICASA...
unfortunately because of this network issues i now need to work more reason i cant take your calls, not sure what you going to resolve over a phone call because if you could it would be resolved last year already... i reached a point where i cant even get frustrated and ****ed of anymore.
funny enough the one think that always seems to works is your notification to pay my bill and yet your **** doesn't seem to work for me, and on top of it your increases lol , and you say your increases on my bill is to help improve the network,.,.NICE JOB SO FAR

just is juts a track record to show how often i complain and the issues i have , i you any going to do jack... if you could if would be sorted by now.
NC
Nish C's update02 Jul 2026, 12:51
Reviewer Update
we about 3 months away from a year of network signal and network speed issues , congratulation
hope you proud, o and a year od debit orders and increases which you dont mind receiving and increases even know the network is so problematic...
O and to top it off you also charging me for Handset Installment , which is funny because this contract is for a 5G router .. unless a router is the same as a handset cause you can carry it in one hand lol

anyway this is just monthly weekly check in so i have proof i escalated even know i know its a waste of time..

will escalate agin in the coming weeks cheers


NC
Nish C's update24 Jul 2026, 10:23
Reviewer Update
Please can your finance team align on the debit orders being done, you debiting R480+ but your communication say R419 will be debited