Bul**** and Depressed customer of Vodacom

I have called Vodacom last month to cancel a cellphone contract and their top up plans since i didn't want it anymore. They had told me that everything was canceled and now im on zero free what what and the time i called them they had blocked my phone and i could not receive any calls or smss and i don't even know why my phone was blocked because i was not owing them anything.

Fine..... i went to Acornhoek Vodacom Shop and explained to them about my problem and they assisted me by synchronizing my number because they couldn't see any problem on the system. I was surprised today when i saw that i was billed for something that i called to cancel and i didn't receive any of their top ups what so ever.

Vodacom has been depressing me since 2023 and i want to know why? Is it because im black and i don't have legal representatives?