CO
Carlos O
1 reviews | Active since Jun 2019
13 Apr 2021, 13:55
Bug on Vodacom's payment process on their website
I paid my bills via Vodacom's website and some of my funds were transferred into the wrong account. After speaking to Vodacom consultants and emailing them multiple times this issue has still not been resolved. I was told that I was at fault and paid the into the wrong account even when I said I could prove that there is a bug on their website.
In the meantime I am sure this number will be cut off at which I will take this further.
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Replies (3)
Vodacom's replyOfficial
13 Apr 2021, 14:03Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply13 Apr 2021, 14:03
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Carlos O's updateReviewer Update
15 Apr 2021, 12:21Disgusting customer care. I am still waiting for a phone call. But when I call Vodacom from a Vodacom line, the line drops. The irony in that is too beautiful.
CO
Carlos O's update15 Apr 2021, 12:21
Reviewer Update
Disgusting customer care. I am still waiting for a phone call. But when I call Vodacom from a Vodacom line, the line drops. The irony in that is too beautiful.
CO
Carlos O's updateReviewer Update
15 Apr 2021, 22:38Well done Vodacom. After speaking to a supervisor today and being told that this matter would be sorted either today or tomorrow morning my line has now been cut. Just like a called! I am fed up...
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Carlos O's update15 Apr 2021, 22:38
Reviewer Update
Well done Vodacom. After speaking to a supervisor today and being told that this matter would be sorted either today or tomorrow morning my line has now been cut. Just like a called! I am fed up...