Budget cutting at the expense of your customers - we have budgets too and TOBI just wasted time an agent could have helped my business make money to improve my budget - FYI TOBI IS TRASH !!!!!!!

Vodacom, TOBi is not innovation, it’s sabotage. Customers reach out because they need real solutions, yet you trap us in a loop with a bot that cannot listen, cannot adapt, and cannot resolve anything meaningful. That is not service — it’s avoidance.

The worst part? There is no clear way out. No “speak to an agent” option. No direct line. Just frustration on repeat until the customer gives up. That’s not efficiency — it’s disrespect.

Every rand your customers spend is earned money, and the very least they deserve is the dignity of being heard by another human being. By hiding behind TOBi, you’ve chosen cost-cutting over care, automation over accountability.

If Vodacom is serious about being a leading network, prove it. Give us a clear, accessible path to a consultant. Because right now, TOBi isn’t customer care — it’s a wall between your company and the very people keeping it alive.