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Prudence M

1 reviews | Active since Apr 2011

16 Jul 2024, 06:48

BS service

1.What is the use of the customer care if we are gonna be blocked to talk to agents? 2.Wrote on Facebook about an incident @ 16:24 yesterday and yet waiting for a response but they are so quick to block us from calling them in the light of "preventing *****ulent transactions or call but when the same issue is brought up,there's no urgency from their side.After being a customer for more than 15 years,I'm thinking of going elsewhere

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Replies (7)
Vodacom
Vodacom's reply16 Jul 2024, 08:01
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
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Prudence M's update16 Jul 2024, 15:05
Reviewer Update
So feedback on an issue takes more than 4 hours.How pathetic
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Prudence M's update17 Jul 2024, 15:33
Reviewer Update
Still waiting for feedback yet more money is added on my profile and the facebook messenger group is still useless
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Prudence M's update17 Jul 2024, 15:35
Reviewer Update
If security can't be fixed,let's rather involve icasa or ombudsman
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Prudence M's update18 Jul 2024, 12:01
Reviewer Update
Still waiting from a callback or are you in business to **** ppl?
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Prudence M's update18 Jul 2024, 12:01
Reviewer Update
****mers
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Prudence M's update18 Jul 2024, 12:01
Reviewer Update
S c a m m e r s