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Samukelisiwe Sidell-Maćuaćua
1 reviews | Active since Mar 2018
01 Mar 2022, 13:15
BS l** service
Vodacom will make sure that they go beyond with their horrible service. I paid my cellphone contract on 20 February yet they still say I am in arrears! I have sent POP and called their call center 5 times today and they keep cutting my call!! My services have been cut becaus you are failing to allocate a payment that I made way before it was due! I want this sorted out today!!
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Replies (2)
Vodacom's replyOfficial
01 Mar 2022, 13:59 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply01 Mar 2022, 13:59
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Samukelisiwe Sidell-Maćuaćua's updateReviewer Update
10 Mar 2022, 09:539 days later and NOTHING has been resolved! I cannot make calls because Vodacom has issues with allocating payments? How is this now becoming my problem? I should have known better than to take another contract with you guys when I’ve always had issues with you before. Your service is really bottom of the barrel.
I want my line restored today!! Fix your systems instead of blocking clients when have made payments ! What the **** man
I want my line restored today!! Fix your systems instead of blocking clients when have made payments ! What the **** man
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Samukelisiwe Sidell-Maćuaćua's update10 Mar 2022, 09:53
Reviewer Update
9 days later and NOTHING has been resolved! I cannot make calls because Vodacom has issues with allocating payments? How is this now becoming my problem? I should have known better than to take another contract with you guys when I’ve always had issues with you before. Your service is really bottom of the barrel.
I want my line restored today!! Fix your systems instead of blocking clients when have made payments ! What the **** man
I want my line restored today!! Fix your systems instead of blocking clients when have made payments ! What the **** man