NS
Neil S
1 reviews | Active since Aug 2020
08 Oct 2024, 13:06
Brutus
During early 2023 a data contract with modem expired and I phoned Vodacom Customer Care to terminate the contract. This was done within the prescribed time and I was assured that the contract has been terminated and that I would receive a confirmation email.
None of this has happened and instead I was placed on a 5Gig data per month at around R90 pm. Too date I have not used any of this. All of this without my permission. Several calls to Customer Care was to no avail. They want me to go to a Vodashop and pay a cancellation fee.
I just received an SMS stating that my Promotional My Gig 5 for 24 months has been activated - again something I have not app**** for or granted permission for.
I believe that I am not the only person with this problem. In my opinion, this is utterly dishonest and ********* business conduct from Vodacom.
The number in question is ***.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
08 Oct 2024, 13:50 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply08 Oct 2024, 13:50
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
09 Oct 2024, 13:13Dear Neil.
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Our records indicate that your query has been attended to and feedback on this matter has been provided. the contract has been cancelled successfully.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Our records indicate that your query has been attended to and feedback on this matter has been provided. the contract has been cancelled successfully.
Regards
Vodacom Consumer Website Team
Best regards,
Vodacom's reply09 Oct 2024, 13:13
Official
Dear Neil.
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Our records indicate that your query has been attended to and feedback on this matter has been provided. the contract has been cancelled successfully.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Our records indicate that your query has been attended to and feedback on this matter has been provided. the contract has been cancelled successfully.
Regards
Vodacom Consumer Website Team
Best regards,
NS
Neil S's updateReviewer Update
10 Oct 2024, 08:40Thank you Vodacom. My problem has been resolved within 24hrs. Respect to your employee that competently assisted me simply by showing interest in a client and pride in his work. I lift my hat to you!
NS
Neil S's update10 Oct 2024, 08:40
Reviewer Update
Thank you Vodacom. My problem has been resolved within 24hrs. Respect to your employee that competently assisted me simply by showing interest in a client and pride in his work. I lift my hat to you!