MM
Masechaba M

1 reviews | Active since Feb 2024

03 Feb 2024, 12:35

Broken WIFI Router! No replacement! No loan!

I have a home wifi router with Vodacom and when I got that router I was told that the Alcatel router has issues and that they had no alternative to that one. Almost a year later my router won’t switch on! My issue is that Vodacom offers no replacements nor loans for this broken router and now for the next 3 weeks I have to make a plan with regards to my work from home. Not only that, I’ll be paying for data that I won’t be using for almost a month! Do better Vodacom! Now I have to go buy my own router! Just bulls**t!

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Replies (1)
Vodacom
Vodacom's reply03 Feb 2024, 16:03
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,

Vodacom Consumer Website Team