MM
Masechaba M
1 reviews | Active since Feb 2024
03 Feb 2024, 12:35
Broken WIFI Router! No replacement! No loan!
I have a home wifi router with Vodacom and when I got that router I was told that the Alcatel router has issues and that they had no alternative to that one. Almost a year later my router won’t switch on! My issue is that Vodacom offers no replacements nor loans for this broken router and now for the next 3 weeks I have to make a plan with regards to my work from home. Not only that, I’ll be paying for data that I won’t be using for almost a month! Do better Vodacom! Now I have to go buy my own router! Just bulls**t!
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Replies (1)Vodacom's replyOfficial
03 Feb 2024, 16:03Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply03 Feb 2024, 16:03
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
