Broken Samsung S7 Edge Out the Box!!!! "New Contract"

<p>On 1 July 2017 upgraded to new contract and Handset ( Samsung S7 Edge Gold) Tygervalley Branch. Went on holiday from Cape Town to Mossel Bay and only switched phone on for fist time on Tuesday 4 July 2017 and phone froze, restarted constantly. This happened while travelling to our holiday destination in the mountains. Our accomodation could only be reached by 4x4 in a area which has no network coverage. On the Thursday we had to drive up the mountain for network coverage to inform Vodacom that the handset is faulty and that we cannot reach a vodacom shop within the remaining time frame of 7 days. </p> <p> </p> <p>The consultant was not very helpfull and informed us that it is not his problem. We clearly stated that it is impossible for us to reach a vodacom shop due to our destination and that we will be returning it as soon as possible. ( The following week when we are back in Cape Town).</p> <p> </p> <p>We did hand in the handset on the 12 July 2017. We spoke to the Assistant Manager which took the handset. She then requested proof of our holiday accomodation. All this information including handset was sent away for evaluation. Replacement was declined. We have been informed that the handset will go in for repairs.</p> <p> </p> <p>As a consumer I find this unacceptable for a brand new phone out of the box. I am liable to pay my contract every month on time which we have done for the last 10 years. To hand me a faulty phone out of the box on a new contact is not accpetable. For a new phone to go in for repairs on a new contract is not fair after informing them in the 7 days that the phone is faulty. </p> <p> </p> <p>Im a very unhappy customer and expect answers for this. </p>