1 reviews | Active since Dec 2016

20 Dec 2016, 17:25

Broken Samsung S7

<p>So after having my Samsung S7 for less than a month the phone just stopped charging. I took it back at the Woodlands Vodacom branch and they told me to take it to Vodacare in Menlyn which I did. Two weeks later I got my phone back and they told me it is irreparable(the phone had a faulty mainboard). I just phoned Vodacom and now I have to pay this contract for two years after using my phone for less than a month. </p> <p> </p> <p>Surely they have to give me a new phone....</p>

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Replies (1)
Vodacom
Vodacom's reply21 Dec 2016, 07:07
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,