Broken router on the first day

Three weeks ago I took a wifi package from Vodacom even though everyone said it's silly because fiber is better. On the first day the device was connected but without internet, this happened everyday since, I honestly thought it was loadshedding or just the place I put the router but it then happened a few more times a day, up to 5 or 7 times. I contacted their social media team to log a complaint but didn't have any luck, I then took it to the store and discovered I don't have a cooling off period unless I purchased it via call or online. The store didn't know what to do and booked it in. Days went by and the device update still said the device was at the store. The manager told me they were waiting on RAM which I get but why not call a client to update them especially if you said it would leave the store on the Monday. Anyway it eventually left to the repair center, I call to follow up and was told it would be replaced but they can't say when. Yesterday I got a message it needed to go for further repairs in JHB while I'm in CPT and without proper internet since 27 November 2023. So far Vodacom showed its no longer the best and what's worse no one seems bothered about this there.