RM
Robert M

1 reviews | Active since Jul 2011

09 Oct 2018, 18:11

Broken promises, pathetic processes!

Thanks again for handing me over to your "debt collectors" over the ********** account that YOU confirmed as such. These people will not leave me alone and are threatening to hand me over for judgement in spite of YOUR promises to sort the issue out.

0
Replies (4)
Vodacom
Vodacom's reply09 Oct 2018, 18:28
Official

Dear Customer,

Thank you for making us aware of your query.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details

Regards,

Vodacom Consumer Website Team

RM
Robert M's update09 Oct 2018, 18:32
Reviewer Update
Ya, I know. Someone will contact me like they did the last time and do ****** all about it.
Vodacom
Vodacom's reply10 Oct 2018, 09:22
Official

Dear Robert,

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.

As per discussion, query has now been Resolved.

Regards

Ashwin Abdurahman

Consumer Website Team(SA)

RM
Robert M's update10 Oct 2018, 09:29
Reviewer Update
I want to thank Ashwin for his help in sorting this out. Appreciate it. Hopefully this is the last I haer of this issue