Broken promises / Lying / Poor service Vodacom

Item: Vodacom
Rating: 1
Author: Gary N

I have never experienced such bad service / Lying / Broken promises in my life.

I had a fiber line installed SR*** and have escalated the non activation 7 times. I have called the head office and the seceratry transferred me back to call center who once again ESCALATED the matter.

On Wednesdat this week I was promised that the line would be activated and I would get a call / the call and the activation never happened.

I was contated by a Vodacom technition yesterday and once again got a 110% asurance that the line would be activated. Never happened.

I have requested that the head of Vodacom contact me ...... but I am not holding my breath ...... Vodacom hides behind the call centre and the only authority they have is to escalate .

This is unacceptable

Helpful (0)

Replies (2)

Vodacom's replyOfficial

23 Apr 2022, 23:14

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards,Vodacom Consumer Website Team

Vodacom's reply23 Apr 2022, 23:14

Official

Gary N's updateReviewer Update

25 Apr 2022, 07:29

Once again I was assured on Saturday that I was connected . But true to Vodacom fiber culture and behavior this was once again a lie. I have requested once again that a senior Vodacom person contacts me . Once again this will not happen . This is week 3 . .I have lost productivity and work credibility due to the incompetence of the Bodacom fiber team. Could you please please get someone out to my premises to sort this out ..or cancel the contract and get your equipment out of my home today. This is u acceptable but typical of Vodacom

Gary N's update25 Apr 2022, 07:29

Reviewer Update