NM
NOMONDE M
1 reviews | Active since Jun 2019
23 May 2020, 11:36
Broken promises
On the 22/05/2020 I purchased a 1Gb bundle that came as a special offer I was not aware it is a "social bundle". I purchased this bundle from my airtime balance. Long story short I made 2 calls to the contact centre each consultants promised me call backs which never happened. I dont want this social bundle it serves no use to me if I cant access the internet or Whatsapp. Now can somebody please assist me with a reversal of this transaction? I look forward to hearing from someone this time.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
23 May 2020, 16:16Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply23 May 2020, 16:16
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
NM
NOMONDE M's updateReviewer Update
27 May 2020, 07:38Then they should have been honest from the onset. Instead of giving me false impressions. No team leader has called me to date after contacting "the relevant channel" and your social bundle is rather stupid if it doesnt incorporate WhatsApp . Thanks for taking tim to respond with nothing.
NM
NOMONDE M's update27 May 2020, 07:38
Reviewer Update
Then they should have been honest from the onset. Instead of giving me false impressions. No team leader has called me to date after contacting "the relevant channel" and your social bundle is rather stupid if it doesnt incorporate WhatsApp . Thanks for taking tim to respond with nothing.