Broken promises; breach of T&C's; lost data/min.

I upgraded my contract in September, confirming with 2 consultants that the change will only be implemented on 1 October - both being billed for new package and min/data allocation. This is because I had sufficient min/data from existing package. A few days after I received the phone my new contract was loaded and min/data was proportionately allocated from 10 September. I immediately contacted the call centre to address this error. I spoke with a specific person and have a reference number. She stated back office had loaded the airtime and she could not fix it. She would try to contact someone and contact me. After no contact, I followed up with another person who stated original person must assist. Original person stated they could not help until the end of the month when I was already invoiced. Then only could they credit my account if I was indeed invoiced. Come 1 Oct, I was invoiced for the proportional min/data in Sep and no credit was passed. Original person has also not followed up with me. Reading your Upgrade T&C's paragraph 36, it clearly states " the package migration is only effective on the first day of the next calendar month". You have failed to apply your own T&C's. I now also see that my previous contract available data/min, that should only have expired on 31 Oct, has been removed from my account. I lost more than 350min and 400MB data! I did not cancel my contract, but continued using the services of Vodacom. HOW can you just remove my available airtime and data? This is blatant theft. I have my own business and charge per hour. This has taken up an excessive amount of my time, during my busy season, and I have been losing money. I have screenshots; reference numbers etc, but your channels of communication available has proven more of a waste of time. I've called; I've chatted; I've sent emails; I've responded to sms questionnaires; and none have given me any joy. This has left me no choice but to raise complaint on HP. I expect to be reimbursed for the proportional amount invoiced in September. I also expect my minutes to be returned, AS WELL AS the date it remains available to be extended, as you clearly forced usage of "new" minutes and data by removing my previous minutes & data to be removed from my account. I've been a loyal Vodacom customer since 2000. Go check my number history. You are testing my loyalty.