Broken promises

Good Day

I spoke to one of your cancellation agents about 2 months ago, his name was Zahir. I had explained to him that I wanted to cancel as I received better offers from other companies and he managed to retain me. He said I would pay a total amount of R580 for both my numbers. on my 076 number I would have +R175 airtime and 40 gigs of data and on my other number 072 I would have 20 gigs and R175 airtime.

He made the change and everything went smooth until 1 month later on my 072 number the data did not load, I called in and I was assured they would add the data every month for 24 months with the same initial amount. no extra charge.

I have now received my statement and it says I have to pay +R800. I only agreed to pay R580 in total.

When I call in to vodacom and ask to speak to a supervisor no once can help and they keep putting me on hold and transferring me.

Please sort this issue out and email me if you need to contact me because I am a financial Advisor and I am always on a call. regardless all the information is above. I am client of Vodacom for a very long time.

Sort this out or I will go to national consumer protection