Broken promises

<p>I upgraded my contract almost a month ago. I received my phone and watch the next day, and discovered that night that the watch was faulty and would not charge. We contacted vodacom the next morning and were informed that we would have to return the set in order for a reversal to be done and for me to redo the contract upgrade. Every time we phoned, we were sent to another person. We were finally assured by a "manager" that they would ensure tje package was picked up that Friday. We were told the consultant on the case would contact us shortly to arrange everything. We had to phone back 20 minutes after we were promised she would phone to try and get an answer. Well collection never happened and phone calls were made again the following week. We were assured this would be solved as quickly as possible, however the collection was only finally arranged on the Friday, a week after we were assured this would be done. So now the phone was on the way back and we were once again promised that the contract reversal would be done by Wednesday (this week) I received no phone call all day and finally my husband phoned. He was told the individual he asked to speak to was on break, later finding out that wasn't the case. We then got told that the reversal would only happen on Monday, regardless of the promises made to us that this would be completed as a priority. I have been billed for this contract, for which I have received no phone and no enjoyment, rather just fighting the entire time. We have been assured that the bill will be reversed but I doubt this will happen before month end and then I will be paying a high account and sure will struggle to ever get that money back. I have also had to pay R800 to repair my old phone (for which this was a replacement) because I have simply not received the device I need. </p> <p>I have been a vodacom client for the last 15 years and never have I experienced such pathetic service with no regard to the needs of the customer and no desire to actually solve this problem. I am seriously considering cancelling my subscription to vodacom as this is not service that I am willing to accept any longer. </p>