Broken promises

<p>I upgraded my contract at the end of May 2016, with the new contract effective from 1 June 2016. In addition to the Smart S package, I was promised an extra 1GB of data and 100 minutes per month (which I have in writing). While I have received the extra 100 minutes, I have still not received the 1GB of data monthly and it is now 3 months later! </p> <p> </p> <p>I logged a query about this on 29 July 2016. Since then I have called Vodacom more than 5 times and every time I spent between 45 & 90 minutes on the phone having to explain myself afresh to every new consultant that answered. The usual response is that the original query is still pending/ outstanding at the back office and there is nothing anyone can do to resolve it! I have been told that I would have to log new queries every time for it to be dealt with again. This after being told that the original query would be resolved within 2 business days. </p> <p> </p> <p>At different times, I spoke to at least 2 supervisors who were supposed to check on it and call me back on 8 & 15 August - none of them did. Apparently, I can't phone either of them directly, so there is no accountability. On many of the times I called, I rated Vodacom's service "zero" - even that has not been enough for someone to call me back and check what the problem is. I can't believe how ridiculously bad their service is!</p>