Broken Promises

Dear Vodacom<br> <br> Following the pervious complaint, Vodacom was to reimburse me the over charged funds, as well as get back to me with confirmation during CW02. This was not done, yet I received a sms that the case number is closed. Why is this. What is this? How can a remain a customer, when you over charge me, break your promises and not do your job? Is this the standard? Can I have this chat with my mates around the braai, and tell them my experience of how disappointed I am of your service?