Broken promises

We have send our Samsung S3 mini in for repairs numerous times and each time the phone returns there are new problems resurfacing. After 3-4 months of playing tennis with the repair centre in Fourways we got assistance from Dumisa with regards to this matter. His email (which can be requested from my wife at ***) stated that the phone will be exchanged. Today we received a phone call stating that our phone was ready for collection at Woolworths at Springs. The phone was only repaired and NOT EXCHANGED.<br> <br> Tired of all this nonsense. Am a loyal customer of Vodacom and am feeling that I am talking to a wall. Kindly contact my wife Natascha Roux about this matter on her email or cell *** as I am unable to answer my phone during the day