broken promices

<p>I have a cell phone contract with Vodacom as the service provider the phone is a vodaphone smart ultra 6, not even 2 months of owning the phone it started messing around so I sent it to Vodacom for repairs on the 28/09/2016 after I've been told that it will take between 7 and 10 days to fix the phone, up and til today the 16/10/2016, I still don't have my phone after I've been promised high and low that I will receive my phone last week, the service from the whole Vodacom is utterly pathetic, </p>