Broken phone out of box still not replaced

J ***5<br> <br> Went for a upgrade on my contract. Recieved the samsung s6. Now if i'm not mistaken it is a premium phone with a premium price. This was on the 29/10/2015<br> Did my contract and signed for everything, phone comes and looks in order, but when a tempered glass screen was but on it didn't want to stick. I was informed by the manager and staff that its a problem with the protector. I was advised to return in a couple of days. 2/11/2015<br> So when i returned it wasn't the protector it was the phone. Send it in and recieved a msg today that my phone is ready. When i arrived 12/11/2015 and they stated that the phone was fixed under the one year warranty. But did exactly the same as before. <br> Now nobody can tell me whats going on and why i can't get a new phone. The manager needs to first confirm with the repairs manager and his direct manager. <br> How difficult is it to sort out a problem. It's been 2 weeks now. I still don't have a phone, and you are wasting my time!