Broken Lumia 1020 for the 4th time

Please help I'm really getting \gatvol"for this phone problem <br> I've given in my phone And know for the 4th time it's been send to higher level repairs to the Advanced Repair Centre<br> I'm getting perfect service from Fikile at the Vodacom shop Hatfield.<br> As you know from your records that my Nokia Lumia 1020 is broken again<br> For the 4th time.<br> Job nr.***1<br> This time I got it 3days ago it broked again after only 3 days<br> Please I did take insurance at Vodacom for this phone. It is costing me a lot every month for the insurance.<br> Can we not claim it as unfixable for me to get a new phone from Vodacom.<br> If not why then is the insurance for????<br> I've been paying over R1300.00 for this smart phone that is not working<br> In total I could not use this phone for more than one month if you count how long it has been at the repairs outlet.<br> I'm not even offered a phone from Vodacom while this one is in for repair.<br> I've had my contract at Vodacom for years++++ and I love Vodacom with all the people working at the Hatfield shop.<br> BUT<br> I'm loosing work every second that phone is broken.<br> <br> <br> """