Broken fax line, Broken Promises and *****

I recently got a message that my line had been upgraded without my permission or consent. I immediately called vodacom, and the lady was helpful, blocking my line and giving instructions as to where to send an affidavit and id copy. I appreciate her assistance and commend her for her professionalism. However, this is where the trouble begins.<br> <br> When I did not hear from them, I called to see if my fax had been received. I was told it had not, so I resent it. My system logs outgoing faxes, so I have proof of this. I was promised twice that vodacom would call me 'by the end of the day, but both promises were broken.<br> <br> I can only therefore conclude that vodacom is either totally ***********, or that they are complicit in *****.<br> <br> I expect to hear back immediately. I am not by nature a vindictive person, so I am giving vodacom one last chance to get their act together. I have wasted days of my time on their error, and I expect a resolution immediately. I find it unacceptable that they don't feel the need to communicate with customers if the fax \hasn't arrived."<br> <br> It is sad and disturbing that a previously satisfied customer must must resort to complaining in public to get a response."""