BROKEN CELLPHONE- INEFFICIENT

I upgraded my contract last week and received a broken phone on Monday the 12 November. I called in and was told a replacement would be sent to me by Friday. I cancelled my leave because of this and now when I called today, I am now told it hasn't been dispatched in Jhb as yet. So I may only receive the device on Monday.<br> <br> The device was a gift and how embarrassing to give a broken gift to a loved one. Now not only am I embarrassed, but I now have Vodacom taking so long to send the replacement. <br> <br> I HONESTLY WOULD NOT RECOMMEND VODACOM TO ANYONE!