Broken brand new laptop 2 Months still in box useless to me 3 years to pay.

Well you guessed it, it is no longer days, weeks but months now that I am waiting for Vodacom to contact me with refards to my mecer guru laptop. Quick to sell but after hours service us ridiculous or maybe non existent. Now they have the cheek to phone me to change my cellphone contract because it will benefit me. Absolute bull, nothing benefits me as you know from all my previous complaints about them. I don't know how else to resolve this. I've paid the debit order which was added to my existing debit order so cannot unoay. Before doing business with Vodacom, check all the comments on hello Peter which I should have done but who would have thought after 20 years with them I would have this problem. Now it lies in its box waiting. All I get as a response to this is, we will phone you.