Broke my Samsung S8+

I booked my Samsung phone in for repairs on 12 August 2017 as the sim card reader had to be replaced. All went well and I collected my phone again on 19 August 2017. I then realised that my phone's speaker was not working (the phone was silent when ringing) which I found extremely odd as the speaker was fine before the phone went in for repairs.

I went back to Vodacom the next day (20 August 2017) to notify them of this fault and had to book my phone in again for repairs. My thinking is that the technician had no idea what he was doing and somehow broke my speaker when he opened my phone. They told me that they will have the phone repaired and ready for me to collect on Tuesday at Vodacom in Clearwater (as this is close to where I live).

Up until now I have not heard anything from them. I received an SMS earlier notifying me that my phone has been sent to the advanced repair centre.

Really????!!! So some technician broke my phone and now I am left without a phone because of him??? No apologies, nothing???

Very disgusted!!!