NM
Nthuse M
1 reviews | Active since Sept 2015
16 Mar 2022, 15:10
Brocken tablet
My daughter's contract tablet was left on the charger and suddenly it could not switch on next day. No physical damage nothing. They took it to a Vodacom store and it was booked for repairs. Since 2021 November. Early this year the they sent a bill but i rejected it. The phone was now returned with a damaged screen and i did not accept it. Since the store said they were investigatin the matter, its almost three months now and no feedback. Yet i am paying Vodacom my monthly Bill
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Replies (2)
Vodacom's replyOfficial
16 Mar 2022, 19:45 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply16 Mar 2022, 19:45
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
21 Apr 2022, 10:01Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly note that your query is currently being addressed by the relevant store who will be contacting you to offer further assistance. Regards Consumer Website Team
Best regards,
Vodacom's reply21 Apr 2022, 10:01
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly note that your query is currently being addressed by the relevant store who will be contacting you to offer further assistance. Regards Consumer Website Team
Best regards,