MC
Mariette C

1 reviews | Active since Jul 2012

15 Nov 2017, 16:23

Broadband LTE activation

I have been patient up until now. I have been waiting for 4 months to get my LTE router and internet. It finally came today, and then I discover that it hasn't been activated. All the correspondence said that it has been activated. When I called support, I was sent from one person to the next. For some reason, my contract was put through on business (I don't even have a business) so now none of the consultants can activate the sim. Please, can someone who is competent just activate the sim so that I can start using the internet that I have been waiting for for so long?

0
Replies (3)
Vodacom
Vodacom's reply16 Nov 2017, 06:24
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply16 Nov 2017, 09:21
Official

Dear client,

We thank you for bringing it to our attention and do apologise for the inconvenience.

Please refer to the email which I have sent for feedback on this correspondence.

Warm regards,

SS

MC
Mariette C's update16 Nov 2017, 11:37
Reviewer Update
I have responded, please can you confirm that you have received the email.