WK
Warren K
1 reviews | Active since Jun 2021
13 Dec 2021, 12:31
Bring back your call center agents
Absolutely useless phone service. I cannot reach them at all to change my banking details for my data contract. Everything is fully automated to the point I cannot even reach a human to change my details. *******.
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Replies (2)
Vodacom's replyOfficial
13 Dec 2021, 14:05 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply13 Dec 2021, 14:05
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
13 Dec 2021, 15:48Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that you were in contact with our call centre today. Based on the feedback provided, our team assisted and updated your banking details as requested.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that you were in contact with our call centre today. Based on the feedback provided, our team assisted and updated your banking details as requested.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Vodacom's reply13 Dec 2021, 15:48
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that you were in contact with our call centre today. Based on the feedback provided, our team assisted and updated your banking details as requested.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that you were in contact with our call centre today. Based on the feedback provided, our team assisted and updated your banking details as requested.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team