TN
Themba N

1 reviews | Active since Dec 2019

21 Dec 2019, 09:09

BRING BACK MY NUMBER

Good Day

I logged a service request with regards to my number been decativated. ***

I call in on 20th December 2019 8:12 i spoke to a consultant who advise my number is inactive and i should rechard with R29 Immediately to active my number which i did. At aroud 16:00 pm 20th December 2019 my number was the de register's from the network after i did as i was told. i was given a service request reference number The SR reference is A2-FSS0-RHV1M3 and was advise my request has been escalated.

Today 21st December 2019 i called in to the call center and i spoke to a very rude supervisor Lebo who as a supervisor doesnt not take charge and pass the buck to consultants. She narrated a very somber story about how she doesnt know if the Support Department is open or closed. She log a new request : A8-S2WD-CZ1MJ .

Please assist before i take this on social media, im a young black entrepreneur who needs this number for business purporse. I feel very victimized by vodacom. All i need is my number back and if Vodacom doesnt want me on the network i can gladly port it out.

Themba Ndaba

0
Replies (1)
Vodacom
Vodacom's reply21 Dec 2019, 11:32
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards, Vodacom Consumer Website Team