SN
Sally N

1 reviews | Active since Mar 2015

18 Jan 2018, 12:51

Bring back my data and airtime

Vodacom I am really getting tired of you *****ing data and airtime from my phone. I have called your call center Zenzi promised to call back even now I am still waiting for a call back that was supposed to have been revived 1 hour ago. I load airtime it depletes in literally 1 minute. I load data it depletes also in 1 minute. I advance airtime and data still it disappears what must I do? Should I not load airtime ? How the hell am I supposed to live . I called the call center again where the guy assisted me with switching background updates and all but still my data disappears. What do you want from me ? Bring back my data!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

0
Replies (2)
Vodacom
Vodacom's reply18 Jan 2018, 13:05
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply19 Jan 2018, 14:54
Official

Dear Sally

Thank you for your patience.

I've responded to you via SMS with feedback.

Please accept our apologies for any inconvenience caused.

You may review your rating on the Hellopeter website.

Regards,

Lucian