BRIDGE OF CONTRACT AND POOR SERVICE I HAVE EVER EXPERIENCED

<p>I am so disappointed with how Vodacom SA operates. i have been ********** for many months , since Vodacom decided to add the funeral Cover without engaging with me on my Contract. i have been experiencing rising of my bill every month ,until on the 26th September when i got a bill of R508. I then called Vodacom for clarity and verification of the account. The first lady i spoke to broke the account into pieces to make me understand and then i agreed with her on other issues except for Funeral Policy. She put me through to funeral Services Department whereby the lady cancelled the funeral Cover immediately and explained that she will forward the claim of reimbur*****ts of funds to account, they will then contact me. i waited for the whole week without a feedback then i decided to write back to them on Friday the 07th Oct. On Monday morning when I got to the office i got an email with a response indicating that the verification takes only 96hours , i need to submit the Package/Tariff plan, Debit Order and Alt Number incase they need to contact me. Unfortunately i had an email problem since morning. i then called Vodacom , i have been put from pillar to post with anyone wanting to take accountability. i have been using VODACOM for about 18 years now and i am really disappointed on how they find other methods of making by debit my account without my concern.# bringbackmymoney</p>