bridge of contract

<p>my mom has a wifi router R216 contract and insurence with vodacom. serial: ********** ********** 4,deal no:VLD15569 ID NO: ********** 467081 on the 13/01/17 she went to collect the wifi router at highveld mall vodacom and after she went to other shops and when she got home she realised the the router was ****** and only the sim card was left on the plastic bag,case no:390/01/17 and she went back to claim for the router and now vodacom is giving her stories saying that they cant blacklist the router and that it is not on their system and that she must wait until the person who stole it open it first ,must she put it on their system ,must she ask the person who stole it to open it,thats bull,how is she going to do that someone form vodacom please tell me,dont insult me,why is my mom paying insurance WHY? is it so that she can wait for some ***** to open the router or to input info on your system so you can see it.dont give me that ,she claimed do your job and give her the router isnt she paying for it every month.and even on the 26th u will be deduting insurence money on her account whats the meaning of that ,i tell you better not take that insurence money if you not going to give her another router and just close your vodcom contract we dont need close everything conneted to her she will use another network while you add it close my router contract aswell and my number i dont need to use a coniving network taking peoples money and dont pitch when they suppose to.someone better do their job and stop this bull they giving my mom she has a job, she is not working for vodacom that she be at their shops everyday to talk about this issue sort it out.and vpdacom will start paying her the petrol money and kilos on her car and the fact that everytime she goes the she waits for 3hrs to be helped whats up with that do they give food aswell while she waits fix that hire people to serve your customers BAD BAD BAD SERVICE AM SO ****ED I COULD WRITE THE WHOLE DAY TELLING YOU HOW ****ED AND ANNOYED AM I.she needs the router to do her work , do you think she bought the router so she wait for *****s to open it how earth is she going to wait that miracle so she can have the router did you write that on the conract that one has to wait for a ***** to open some router so the claim can be processed,dont come up with stories here.someone better call me and tell me my mom will get the router not stories am not up for stories when it comes to my mom and her moner that she works hard for NO NO NO NO NO NO HELL NO HELL TO THE NO i say.when someone calls me they better tell me she is getting her router not stories .she doesnt give you stories when you deduct money on her account she doesnt so do your damn JOB and take the money give the service due.ANGGRRRRRRRRRY CCCCUSSSTOOOMMMER</p>