Breaking up with you

I am due for my upgrade. so going in store @Vodaworld, i waited for over an hour while they serviced less than 8 people. To be told the account was flagged and the person assisting us could not unblock it there and get the new phone. We were then told that they will submit the documentation required to start the unblocking process, they said it should take 1-3 days(it was Saturday) to be cleared. So on Monday I went again into another vodacom store and was told the account was still flagged and that no submission to unflag the account was registered on the system. But the people instore were able to unflag the account contrary to what we were told before. But they could only offer me 1 specific phone according to the system unless i upgraded my account... The store manager tried to get the system right but even he saw flames.. so i was told to return the following day. So on Tuesday i went back to the store and again the account is flagged, they worked around it but then it reached the point where they just told me there was a technical error and they couldn't process my upgrade and that i should return the next day. Before i left the store i called customer care to understand what they were seeing on their system and i was told a whole other story VS the guy in store??? i called again once i was in my car and received a 4th different story after being transferred 3 times( one person actually told me "what should i do, you are speaking to me on my cell. Im not by a computer*" WHAT,?? why you transferring me to people who arent even at work??and she was really rude like i called her just trying to mess up her day)

Im going into the Vodacom store for the last time today, possibly ever. Cant deal with people who tell me a thousand different stories ,wasting my time and petrol, sending me in circles and still billing with no end product. I've been w/ vodacom for as long as i can remember but this time is too much. You suck